MPD One Stop Shop Merchandise Return and Exchange FAQ
MPD strives to provide you with 100% customer satisfaction. From time to time, you may experience a need to return or exchange item(s) and the below steps are designed to help guide you through that process.
What is the MPD One Stop Shop return policy?
- All returns or exchanges must be initiated within 3 business days upon receipt of your order.
- All returns or exchanges of product made from the MPD One Stop Shop must be made within 14 days upon receipt to be eligible for full refund or exchange; with the exception of Doran Scales, Edlund Scales, Large Equipment, Clearance and Closeout items.
- Customer Service must be contacted prior to the return of any merchandise from the MPD One Stop Shop. To initiate a return or exchange for non-damaged items, please email MPD Customer Service at [email protected] with the subject “Return” or “Exchange”.
- For return of damaged item(s), please see “What should I do if an item(s) I receive from MPD is damaged?” below.
- Returned items must be in original condition and in the original packaging. Merchandise that has been washed, worn, and/or used are not eligible for refund or exchange unless the item has proven to be defective from the manufacture.
- All customers are responsible for return shipping costs; with the exception of items that need returned due to an error on the part of MPD.
- Any returns made to MPD without prior authorization from MPD Customer Service will be returned to the sender and the sender will be responsible for all return shipping cost.
- All sales are final on closeout and clearance items and these items will not be eligible for return or refund.
How do I return item(s) to MPD?
- To initiate a return and/or exchange, please email MPD Customer Service at [email protected].
- Please provide the following information when contacting MPD Customer Service for a return: name, item number, quantity, invoice number and reason for return.
- When returning an item(s) to MPD, please be sure to include the following contact information on the return address label: full name, phone number and store number.
- MPD is not responsible for lost or damaged items being returned to MPD.
When will I receive credit from MPD on my return?
- All items will be inspected upon receipt of their return to MPD. If there are no discrepancies that require us to contact you, the refund will be made within 2 business days upon receipt of the return.
- Once the refund has been issued, MPD Customer Service will email you a refund/credit statement.
What should I do if an item(s) I receive from MPD is damaged?
- Please initiate all reports of damage within 3 business days of receiving your shipment.
- To initiate a damage claim, please email MPD Customer Service at [email protected]with the subject line of “Damage Claim”.
- In the “Damage Claim” email to MPD Customer Service, please ensure you provide your name, phone number, store number, item number, invoice number, which item(s) was received with damage, and a brief description of the damage.
- If the damage is visible upon opening your shipment, we would ask that you take a picture of the damaged area(s) while the item is still in its original shipping container and attach it to the “Damage Claim” email. This will help MPD initiate a claim with the shipper.
- Within 2 business days upon the receipt of the damage report email, an MPD Customer Service representative will contact you regarding your claim.
What should I do if I am missing an item(s) from my MPD One Stop Shop shipment?
- If you are missing an item(s) from your shipment, please review your invoice to ensure the item(s) was not placed on backorder or discontinued, this will be indicated with a zero in the ship quantity field of the invoice. If the item(s) in question were simply not shipped for an unknown reason, follow the next steps.
- Please initiate all reports of missing item(s) within 3 business days of receiving your shipment.
- To initiate a report of a missing item(s), please email MPD Customer Service at [email protected]with the subject line of “Missing Item”.
- In the “Missing Item” email to MPD Customer Service, please ensure you provide your name, phone number, store number, invoice number, and a brief description of which item(s) are missing from your shipment.
What should I do if I receive an item I did not order from my MPD One Stop Shop?
- If you received an item different from what you ordered, or you were shipped an incorrect size, please contact MPD Customer Service at [email protected]with the subject line “Incorrect Item”.
- Please initiate all reports of incorrect items received within 3 business days of receiving your shipment.
- In the “Incorrect Item” email to MPD Customer Service, please ensure you provide your name, phone number, store number, invoice number, and a brief description of which item(s) you ordered but did not receive, and which item(s) you actually received.
- An MPD Customer Service representative will reach out to you within 2 business days upon receiving your email notification to inform you on the action MPD will take to correct your shipment.
What should I do if my Cheese Scale does not work?
- Do not return any defective or broken scales to MPD. Customer’s returning scales without prior authorization from MPD Customer Service will be responsible for the return shipping costs, or the shipping cost to send it to the manufacture.
- If you are having issues with a Doran Scale, please contact Doran directly at 1-800-262-6844.
- If you are having issues with an Edlund Scale, please contact Edlund directly at 1-800-772-2126.
Our customer service team is available Monday through Friday 9:00am – 5:00pm EST. If you submit return request on a Saturday or Sunday, someone from the MPD Customer Service team will contact you on the Monday following the weekend.
Please remember to use the appropriate subject line for each request. If combining more than one request in the same email, please list in the subject line all request identifiers that apply:
Return | Exchange | Damage Claim | Missing Item | Incorrect Item